Privacy Policy

Our Commitment to Your Privacy

At MLAGA Services, we understand that your privacy is important to you. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our WhatsApp-based service provider platform.

Information We Collect

To provide our services effectively, we collect the following information:

Personal Information

• Full name and business name (for service providers)
• WhatsApp phone number
• Date of birth and gender
• Service categories and location preferences
• Payment information and subscription status
• Photos and videos uploaded to showcase work

Usage Information

• WhatsApp message history with our chatbot
• Service requests and interactions
• Platform usage patterns and preferences

How We Use Your Information

We use your information solely to provide and improve our services:

• Service Matching: Connect clients with appropriate service providers based on location and services offered
• Account Management: Maintain your profile and subscription status
• Communication: Send service updates and important notifications via WhatsApp
• Payment Processing: Process subscription payments and maintain payment records
• Platform Improvement: Analyze usage patterns to enhance our services

Information Sharing and Disclosure

We respect your privacy and limit information sharing to essential purposes:

Service Provision

When a client requests a service, we share relevant service provider information (name, business name, contact details, and portfolio) to facilitate the connection.

Legal Requirements

We may disclose information when required by law or to protect our rights, your safety, or the safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and storage
• Regular security audits and updates
• Access controls and authentication measures
• Secure payment processing systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard security practices.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your personal information through our WhatsApp chatbot
• Delete: Request deletion of your account and associated data
• Restrict: Limit how we process your information
• Withdraw Consent: Stop receiving non-essential communications

To exercise these rights, contact us via WhatsApp or email using the information provided below.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information is retained while your account is active
• Closed Accounts: Most information is deleted within 30 days of account closure
• Legal Requirements: Some information may be retained longer to comply with legal obligations

WhatsApp Integration

Our platform integrates with WhatsApp Business API. Please note:

• Your WhatsApp messages are processed according to WhatsApp's Privacy Policy
• We store conversation data necessary for service provision
• You can manage your WhatsApp privacy settings independently

Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending a notification via WhatsApp
• Updating the "Last updated" date at the top of this policy

International Data Transfers

Your information may be transferred to and processed in countries other than Zimbabwe. When we do this, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.